SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
* This does not include our 2-5 day processing time.
|| * Estimated shipping time
| United States
|| 10-30 Business Days
| Canada, Europe
|| 10-30 Business Days
| Australia, New Zealand
|| 10-30 Business Days
| Central and South America
|| 15-30 Business Days
|| 10-20 Business Days
|| 15-45 Business Days
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m super excited because after weeks of searching, this was the only collar that was small enough for my 5 month kitten. It came within 2 days and quality is on point. It’s adorable! I was successfully able to get it on my cat, but he basically wants to kill himself over it. After a lot of effort on his part, he got it off (breakaway obviously works), and then he hid it from me. Cat: 1 Human: 0
This is really cute for my cat's Birthday! He has a lot of different collars for different seasons/holidays but this one is my favorite. Durable, didn’t fall apart, didn’t seem to bother him
The pattern and color is really cute and the material used is sturdy. The bell is perfect for young kittens who love exploring the house so you can always keep track of where they are.
The durability I give 5 stars bc its super easy to break away, like if your cat were stuck on something, or a toddler tried to pull the cat by the collar. But it also goes back together and holds well.
Collar seems to be high quality, and is easily adjusted. The buckle clasp works well, I have had no issues with my cat taking it off (although he doesnt really mess with it). Happy birthday to our kitty!
I like the collar, it is cute and seems stronger than the other collars I’ve seen at other stores. My kitten is 11 weeks and I got him this collar, but I think it’s a bit smaller than I imagined.
The collar is very well made and is not too big, perfect for my cat, Simon LeBon. It’s bright and he looks dapper.
Great looking collar for my cat.
Love this collar! It's exactly as advertised and is adorable! Definitely recommend.