SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
* This does not include our 2-5 day processing time.
|| * Estimated shipping time
| United States
|| 10-30 Business Days
| Canada, Europe
|| 10-30 Business Days
| Australia, New Zealand
|| 10-30 Business Days
| Central and South America
|| 15-30 Business Days
|| 10-20 Business Days
|| 15-45 Business Days
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not gonna lie: it's a durable toy. My dog has smacked it into every surface imaginable, violently attacked it for the goodies inside (granted they were kosher beef hot dogs pieces at the time), and it is still going strong. The toy is sturdy enough to handle what my 75 pound puppy can throw at it. Why, then, am I rating this toy 5 stars when it has seemingly nothing to set it apart from its well-established competition? Because it's adorable. The writing in the can uses the same font one finds on cola cans from a certain Atlanta based soft drink company. The consistent shape makes it easier for me to hold in one hand, as well as easier for the dog to pick up and carry. Kong toys are not easy for the dog to just pick up and run with. This is a more suitable toy to a dog on the go. This toy is definitely a niche toy, but if you are looking to purchase a new Kong and have a particularly active dog who likes to run with his treats/toys, I highly recommend this. Also, it's adorable to see a dog with a can in its mouth (and if you can take a picture, you can make your family/friends think your dog likes to chew soda cans).
Our doggo adores her "soda" and loves chewing, chasing, bouncing, and hiding it! Not very useful for treats as they just fall back out the hole on the bottom but this is very durable and useful as a chew and fetch toy
I love this toy! More importantly though, my dog loves it! I fill the inside with treats & he enjoys spending time getting his treats out. When I fill it with yogurt or peanut butter & it needs washed, no worries as it is dishwasher safe as well. Great product! Stands the test of time for sure, as my dog hasn't destroyed his 1st one & he's had it over a year! Well worth your money!
This is now the third soda pup toy I bought my lab/ border collie mix. She's an active chewer. She just loves them, especially when I fill them with peanut butter. I accidentally bought the small size can for her and even though she is 52 pounds, she still has not destroyed it. She also likes to throw it up in the air and watch it bounce.
My dog loves this can. Its his favorite toy. I put peanut butter and coconut oil in and and he adores it. The first one lasted almost a year. He is a power chewer so that was a record for us.
So happy i came across these, I find kongs hard to clean and this is perfect. I can pack it with wet or dry goods and my 97lbs 8month old berner who destroys everything has yet to make a dent in it.
We have had this less than 24 hours. She takes it everywhere. The only catch. Once I put treats in it she brings it to me constantly to put treats in it! Smaller than expected. Medium is only about 4.5 inches long. But super durable for our extreme chewer!
I have a pit bull and this is his 3rd one in 2 years so they last well compared to all his other chew toys.
Dogs love this toy, both medium and large dogs (25-45 lbs). very durable and colorful. I never get tired of watching them try to get the treats out with their different techniques. My Beagle rolls it, and the bigger dog tosses it.
Product was exactly as described. Dog loves getting her treats in the can. Quick shipping.