SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
* This does not include our 2-5 day processing time.
|| * Estimated shipping time
| United States
|| 10-30 Business Days
| Canada, Europe
|| 10-30 Business Days
| Australia, New Zealand
|| 10-30 Business Days
| Central and South America
|| 15-30 Business Days
|| 10-20 Business Days
|| 15-45 Business Days
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cat has long hair, and was having an issue where a patch of fur kept matting. Even with a grooming brush it wouldn't come out and he would scratch and fight me. I sprayed a generous amount of spray on the area and let it sit, and after 10 minutes i went to brush it and all of the mats instantly came out! No scratches and no struggling. And now he also smells really good!
Wow wow wow....didn't think a product could work so well so fast and smell so good. I have a med/long haired cat that made himself a mess of mats.....working on him for less than 5 min with minimal spraying and almost every single mat is out of his fur and boy oh boy does he smell lovely. I guess if you don't like cranberry then this isn't the scent for you...but I would 💯hands down buy this product again. Especially knowing the size bottle I got and how little I used I can keep up with the cats and dogs mats so quickly/easily. Cannot express how impressed I truly am!!!!
It works well. I have a 3 month old poodle- long hair that easily tangles and I just spray before grooming and tangles gone!
This really helps with removing the knots after washing my poodle. Makes his fur exceptionally soft and easy to brush
Great product for doodle matting! Just really saturate the area and gently comb out. Will definitely buy again for my Huskydoodle
This works great for after baths. My pup's coat can get very mated and this makes brushing easier.
I have a Shih Tsu with long hair that is almost like lambs wool. You always have to mist a long haired dog to keep from breaking the hair. This spray really does untangle mats! Makes grooming so much easier!
Soooooo floofy! I recently discovered this and am in love! it leaves her soft and floofy without drying her out. I really love the cranberry smell of this one! Leaves my whole bathroom smelling tasty
I have a mini schnauzer and her hair use to get knots very hard to keep tamed. Until I purchased Jojo for dogs it works amazing I will definitely purchase again…