SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
* Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
* This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
Order cancellation
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
EXCHANGES
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our 5 month old Shepard mix is a very busy, destructive little girl. Gosh, does she get bored easily! So we've found this treat toy to be an awesome addition!!! It's very durable! It has a small but strong main hole, including the flaps. She has to work incredibly hard to get her treats out. It probably takes her around 45 minutes (give or take) to get to the same amount of treats she would have normally inhaled in 5 seconds. The design is a bit unique too. We have two of the original shaped Kongs and five different Kong knock offs of different shapes. She seems to prefer this one the best. It's the only one she sticks with it until the end (once all of her treats have been retrieved). It cleans up really easily too. I've thrown it in the dishwasher a few times on high temp sanitizing wash and it is holding up well to that. I will be back to buy more SodaPup chew treat toys for her in the future. And most likely be giving out SodaPup instead of the Kong brand as new puppies presents now too! Highly, highly recommended!!!
Our 2 month old puppy seems to like this toy. It may be a little tough for him at the moment, but I can see this being more entertaining when he gets the hang of it. I try to keep it easy for now, throwing in small treats that would fall out easily. Then over time, I’ll stuff it with harder treats. The bottom hole of the toy has convenient flaps that makes it harder for bigger treats to not fall out immediately, which I prefer over other brands. I’m looking forward to stuffing and freezing this toy for some quiet time. This is a well made toy for the price and I would recommend this toy.
My dog isn't just a super chewer, he's a super SMART chewer. He loves figuring out a toy's weak spot to pick it to pieces. We've had this for a few months now and it's still fully intact! It fits a lot of his treats really well so he's entertained without getting frustrated. There color is also great for finding it when he leaves it out in the yard. Very, very pleased with this toy.
Bought this for my 40 lb. Sherpard/Cattle Dog mix pup for Christmas. We’ve bought toys from this company before and it’s lasted some time for her. I’m excited to give her her gift!
My Golden retriever, who defines “power chewer” has really enjoyed this toy so far! There are no signs of wear (usually we know within an hour of a toy is made to last). He’s liked it both with and without treats inside. Any toy he likes that isn’t in pieces or dangerous within minutes is a win in my book!
All 3 of my dogs love sodapup toys!!! If my pit bull doesn’t distort it in 10 mins it’s a good toy
This toy bounces! It bounces like super high! Like, don't throw it too hard or you'll bust out a light hard. Our labs love it! We don't even have to put in any treats, they just love the irratic bounce! It holds up so well. Love it!