SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
* This does not include our 2-5 day processing time.
|| * Estimated shipping time
| United States
|| 10-30 Business Days
| Canada, Europe
|| 10-30 Business Days
| Australia, New Zealand
|| 10-30 Business Days
| Central and South America
|| 15-30 Business Days
|| 10-20 Business Days
|| 15-45 Business Days
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good, dog seems to like it while it lasts. Not meant to be durable or to stretch out. Once torn apart it will be a small mess to clean up. Also, the cost was reasonable for something I knew would not last over one week. Not a big deal because I love my dogs and want them to have things to play with and tear apart instead of my shoes.
My guys love his froggy. Plus it’s unique from the usual- often annoying, squeaky toys. Ribbit, ribbit... My dog just waits for it to move like the ones we see in the backyard come springtime.
I liked the look of this frog toy. It's cute and looks like a decent toy, not like a cheap toy. I bought it as a gift for one of my dog grooming clients. Good size toy
This toy is great! I bought it for my Min Pin. He loves it! It has great durability! My dog plays with it constantly! It's his favorite toy! He chews on and wrestles with it, pulling on it.
This product is of much better quality than I expected based on the price. My dog loves it and chews on it constantly and it is not showing any wear after one month.
My baby girl loves this new toy. She keeps it close. We toss it, play tug of war with it. So far it is holding up well.
We have had a few of these frogs over the years. Every time one "dies," I replace it. All 3 of my dogs have loved them.
So far our dog hasn't destroyed it. Some stuffing came out, so I had to repair it - otherwise she seems to enjoy the toy.
Haven't had it long enough to be positive of durability, but seems to be holding up well. My dog loves it.
My dogs LOOOOVE this toy! It's tough enough to stand up to a LARGE 10-month-old German Shepherd and a 3-way tug-o-war with my pugs. It's adorable too!
My dog destroys most toys, but this one she just carries around so I can't attest to how durable it would be if chewed on regularly.
My 145lbs Black Russian Terrier loves this toy and carries it around like a live baby in his mouth.
My dog never plays with toys. Absolutely love these toys. I highly recommend them.
We just got this toy last night, but Daisy loves it already!
My puppy LOVES this.
My dog loves these toys. The frog is his favorite right now. My dog plays with this gently. I would not recommend a dog that plays rough as it is not durable.
My dogs love this thing.
This is a nice toy. My dog loved it
This toy is very cute and our dog loves it.
My dog loves his new toys.
My Boston Terrier loves this frog but her puppy teeth love to pull on the fuzzy exterior.
My dogs love this toy, it’s so cute.
One of her best toys she loves it.