SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
* Estimated shipping time |
United States |
10-30 Business Days |
Canada, Europe |
10-30 Business Days |
Australia, New Zealand |
10-30 Business Days |
Central and South America |
15-30 Business Days |
Asia |
10-20 Business Days |
Africa |
15-45 Business Days |
* This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
Order cancellation
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
EXCHANGES
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have a cat and have had difficulty finding a carrier he fits, and likes. This one nailed it 110%! I set it out for him to get use to it, and he slept in it for about an hour right then. He was more calm and comfortable (and quiet in the car) than any other carrier I've ever had. His view isn't obstructed, and he still felt safe and has protection for winds or rain. The handles and strap are very comfortable for me and feel very secure. Easy to maneuver and secure in the car. The frame work is sturdy - padding is obviously comfy for this prince of a kitty to curl up and sleep in it at first sight. The multiple entrances are an added plus at the veterinary office - they just opened the full side to give him his booster shot without having to take him out. There was zero stress, which for me is huge. I don't recommend products often, but this one I will, and do. It's (dare I say) purrrrr-fect!
I bought this pet carrier for my two bunnies. I have one bunny who is difficult loading up for a vet visit, but this case offers a few different ways to get the animal loaded safely. I love how much of it is see-through mesh so they are not totally closed in and can't see. It is soft and comfy and very spacious for 2 small-medium pets. It's perfect for me. I bought the purple color which is pretty. My favorite is how it will collapse flat for super easy storage when not in use. It was so great, my friend who has difficulty loading her cats for vet visits, asked me to get her one. This was my second purchase!
I purchased 4 various pet carriers for our 2 doggies' first flight. I returned 2 of them. I kept this carrier and I was very pleased that my dog who is 8 pounds fit perfectly. Another bonus was that this carrier fit nicely underneath the seat of a Southwest Airline plane. It is easy to see your pet with all the mesh on the bag from every angle. Good purchase and great value. Nice packaging.
I love this carrier. It is light weight and so easy to collapse and set back up. It has pockets to store things and more than one way to carry it. It seemed a little smaller than I had hoped..but, honestly that was my fault because I really didn't take the time to measure. I think big cats would fit in it. My guy just barely fit....no real room to move but I think it is still more comfortable for him than the cold hard plastic ones.
I love the color! It’s a little wider than I expected but I don’t mind it’s spacious for my cockapoo pup, she can comfortably turn and lay in it. I do wish that the handles were shorter but it’s not a huge deal. The sides and bottom are also very sturdy, this was well worth the price. I hope it isn’t too big for flying.
I was worried she wouldn’t like it. We are going on an airplane in a few weeks. I thought she would be resistant to going inside, but I set it down for her to get use to it. She’s a fan! She goes inside without commands.
I love this, it comes super easy to fold down and put up, great bed lining that keeps a dog warm/cool for whichever weather you're driving in, my cavalier is 10 lbs and she fit very comfortably in it.
Very sturdy and durable. Great quality and price. Pretty burgundy color. My Maltese loves it. We will be traveling soin so I put it down so she could get in and out. I catch her in in alot. I think it is going to work great. Love it
It is nice and sturdy very lightweight but I thought it would be a little bigger since it was for medium dogs and I have a kitty and it doesn’t give him much room to stand up to stretch out not turn around.
This is great for a kitten and cat carrier. My cats love being able to see more instead of all closed in. My kitten even likes to sleep in it
Perfect fit for my Shih Tzu and it keeps my little companion safe in the car going to and from vet appointments,etc. I think it will come in handy when I need to fly as well. It's a good quality product.
Perfect size for my 4.5 lb chihuahua. I use it when we go bye-bye. My pup likes to sit on my lap when I drive, but that is way too dangerous! She did not like the basic puppy car seat, so I needed a plan B. This carrier sits securely on my passenger seat. She would rather be on my lap looking out the window, so it has taken some "getting used to". All in all, it is a great back-up to a car seat.
This is a great carrier at a great price. It's roomy enough for a small dog or a large cat, has a carpeted insert that serves as the floor. It has screen on one side at the top and can be opened from the end or the top. It's very well made and the color burgundy is my favorite color. Very happy with this product. 5 stars
Absolutely love this for my Chi. I added her dog bed because the one that came with it is very thin and not very plush. Other than that I love that it unzips just about in every part. It’s worked well for us.
I really love this carrier. The only reason why I did not give it five stars is because I think it’s a little big for my 4 months old chihuahua
We like this carrier and our cat loves it. She sleeps in it everyday and hope she still likes it when she goes to the ver in it.
Such an improvement over the bulky, heavy plastic style!
It is a perfect pet carrier, exactly as advertised and well made.
Nice small case
very good product perfect fit for my cat
Very comfortable!