SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
* This does not include our 2-5 day processing time.
|| * Estimated shipping time
| United States
|| 10-30 Business Days
| Canada, Europe
|| 10-30 Business Days
| Australia, New Zealand
|| 10-30 Business Days
| Central and South America
|| 15-30 Business Days
|| 10-20 Business Days
|| 15-45 Business Days
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So I only bought this stuff because one of my cats decided to pee on my memory foam bed mattress. And stupid 'ol me didn't have a protector on it. By the time I got this stuff the urine had set in for a few days and reeked to high heaven. So I drenched down the stain and let it sit for a few hours. A couple hours later I went to check it out. Took a nice whiff of the area, still smelled a little cat urine, but I think that's because I didn't cover the whole area. So I sprayed some more down and came back again a few hours later and the stain AND the smell were completely gone.
Amazing! If I could give this 6 stars I would. I'm a pup sitter and also a clean freak (contradiction? Maybe?). I've been using harsh smelling sprays to eliminate odors and remove the enzymes that attract new pups to pee in the same spot. This smells sooo good, fresh not harsh- seriously like something from the spa. So with it smelling so good I was sceptical. After cleaning a spot with vinegar, baking soda, and another type of cleaner .... This is the only thing that worked! I'm sold!
Would’ve given it 5 stars if it actually removed the smell completely.
Such a life saver for me and my disobedient cat. The carpets are all clean now!
Bought for helping remove odor causing bacteria and smell from armpit area of shirts. This product was recommended by the makers of the new natural deodorant product i am trying. Seems to work very well for this purpose. Just sprayed on clothes and let sit up to 15 minutes before washing.
The Hound is house trained but like many seniors he can't hold pee as well as he used to. So.... if we are gone a bit too long we may have a puddle of pee to clean up. No carpet in our home (tile) but we still spray Out on the spot and let it sit a bit before blotting it up. He has occasional pancreatitis and we have occasional vomit to clean up. Finish with a spray of Out. Helps with smells.
Maybe the stain I tried it on is too old, but it didn’t fully come off. Will try when the next time an accident happens.
Will re-purchase it if needed, such a good product.