SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
* Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
* This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
Order cancellation
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
EXCHANGES
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool, convenient goods. And it's not expensive. For Chihuahua 3 kg just right s. Afigenic sling, really liked. Advise!! And it came quickly enough, normally. It is very convenient to take to the store, and other places where you do not want to hold on your hands. It came with all the goods, I recommend definitely!! So satisfied, for a long time I wanted this
Very good for my chihuahua of 1,4 kg in size S, just opening on the side it would have taken better on the top but there is a hook to hang on the necklace so that it does not fall
Great bag! But after reading the reviews I ordered York size L. Maybe a smaller size would be better. A little big. However, the bag is on fire! I definitely recommend the store! Thanks for the quality and efficiency)
Puppy small olgado dog sleeping bag 1 kilo 300grm. Take a shooter to adjust and get the dog inside and I got head out. I liked it very much.
Excellent bag, fast delivery,. Very comfortable and adjustable straps. Thank you
It came quickly, corresponds to the description, very convenient, the belt is adjustable in length. I recommend the store. quality norms.
Great! Better than I expected, very comfortable, and with several pockets and inner hook for the strap. Highly recommended. It took 16 days to reach Canary Islands.
Very cool bag. Ordered goods size L. Very fast delivery. Recommend Salesman and thank you very much☺️.
Order received very quickly I love I recommend it is at the top of my expectations
Very good carrying bag. Well stitched, packed. I recommend the store and thank you!
Super shvidka delivery! 13 dnev to M. Lviv! All exactly the yak is described! Puppy York 870 gr. Rosemer s on the virist ale priesno Bude coli winter dog booth in one! Recommend!
Everything corresponds to the description. ordered March 5 several goods, everything was combined and on March 28 received in Mytishchi. I ordered for a puppy of That terrier 3 months, for growth, the length of the strap is adjustable. There is a carabiner on the tape, fastening the dog so as not to jump out. There is a small pocket outside, for the phone, or any small things. The bag dries quickly after washing, or wiping with a damp cloth. Seller m order is happy.
Bought in size S which turned out to be too small and the store was very responsive and sent me another size L which is perfect for him! I highly recommend this seller who was listening to my expectations
Arrived super fast! Very good product, my dog is 1.5 kg and I ordered the L size, it fits just fine.