SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
* This does not include our 2-5 day processing time.
|| * Estimated shipping time
| United States
|| 10-30 Business Days
| Canada, Europe
|| 10-30 Business Days
| Australia, New Zealand
|| 10-30 Business Days
| Central and South America
|| 15-30 Business Days
|| 10-20 Business Days
|| 15-45 Business Days
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product. Works well for itching relief for dry skin. Leaves hair smooth. Very slight scent which is critical for dogs as they have sensitive noses and so do I. I wish they made a large bulk size bottle to make it more economical. It takes significant amount to properly condition one small dog, so one bottle goes very fast. Manufacturer, you make excellent product, please make a pint or larger bottle available to save planet from unnecessary plastic waste!
Since I have three Maltese dogs and do their grooming myself, I am very conscientious about avoiding tangles and mats. This does a good job of keeping their hair tangle free and easy to comb.
Would’ve been great if they had a bigger size bottle. I go through this one way too fast
This has amazed me with just one use! My Cavalier's fur is so soft and silky now! I was able to run a comb through her hair without a single snag. Her entire coat is soft and very shiny.
I just used this as a conditioner for my sheepadoodle and his fur was soft and shiny after blow drying. Normally when I use conditioner it takes double the amount of time to dry. I found this to be different. I was able to blow dry him in 45 minutes (normally its over an hour). The scent is very light but pleasant. Price is great!
My dog's hair gets tangled/matted really easily since it's wavy, so just doing the typical 2-in-1 dog shampoo wasn't enough. I didn't know that you could even buy a standalone dog conditioner until I found this product.
We have two Maltopoos and their hair gets knots if not well-groomed. One has very thick hair and the other more like a poodle. I gave both a bath yesterday when this arrived. This product is the best. I left it in for 5 minutes and upon rinsing and drying the brush went through with no pulling and their hair has a shine. It is very soft and they smell great too.
Overall this worked great. Both dogs had nice soft and shiny coats. The conditioner has a pleasant smell and is not overly perfumed. The smell lasted 1-2 days in their coat.
Got for our great pyrenees that we struggle with in the winter with static electricity. Has a very light, fresh scent. We used as a conditioner and also diluted in a spray bottle as a leave in for the static. The packaging was also great.
Love love love love love. Sulfate(salt) free. Tearless. Rinses clean and leaves coat soft and shiny. I have added this into my line in my salon.