SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
* Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
* This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
Order cancellation
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
EXCHANGES
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog actually let me put this finger toothbrush with toothpaste in his mouth. That’s a first. So I love this product. Now I don’t feel so guilty about not brushing my dog’s teeth! The toothbrush stays on my finger well and the toothpaste must taste good to my dog. He seemed to like it a lot. Yay!!!!!
Found that fits any finger, is good for brushing teeth yes have buy a toothpaste dogs now, is amazing, the bristles are soft and not hurt the gums dog. Slow to arrive because of Corona
I like it... more important my dog likes it. He doesn't want me to brush his teeth but he'll let me put my finger in his mouth. He's a pretty smart dog but he hasn't figured out what I'm doing in there with that little rubber finger. Slides easy on my fat fingers when wet. Cleans easy. Durable product. Dog thinks I'm a little weird but he loves me. I'm happy and his teeth are clean.
A good brush, took for Spitz, read that these are better than children's and brushes for dogs, the Spitz mouth is small. These cheeks can be cut and twisted, do not hurt the gum
Comfortable thing, and the dog likes to bite it! Especially with delicious dog toothpaste :)
My dogs, are still getting use to it.
It's ok. Little big for maltanese but works good. Highly reccomended;)
Normally, I have a hard time cleaning my small dogs' teeth. For the first time, my dogs did not run from me when I put the toothbrush on my finger, they were actually trying to take it off my finger. I'm not sure if the toothbrush texture attracted them or some flavor on the toothbrush, but my dogs allow me to use this brush on them.
The bristles are very soft and non-irritating. My kittens tolerate it well enough. The brush seems very durable as well. I've had it for at least 3-4weeks and I'm still using the same brush. Perhaps when my kittens are older, there will be more wear and tear. For now, though, these brushes seem very durable. The only downside I can see is that anybody with thick fingers might have a hard time putting this on. Thankfully, my index finger fits(snuggly) and doesn't come off during brushing. It's a bit of a hassle to pull it off, but it comes off easily if there is water or soap. I would purchase again
Great item. As in the description. In action not tried, but looks qualitative. Good store
I tried other brushes and struggled to make it work. But these soft brushes, my puppy didn’t mind at all.
Soft silicone. Very good quality and fast shipping!
Clean, easy to use!! Soft silicone!!
This is a good starter toothbrush. This finger toothbrush fits well on my fingers but does not really even fit on my husband's pinky finger. I do really like the cases that come with the tooth brushes.
I bought this after reading someone else’s review. I have small fingers and so does my husband, we can barely insert our index finger in this but not to where it’s non functional. Sometimes it’ll slip off the finger because it’s already at the tip. I’m super glad we bought this though.
Cool, soft, comfortable. In the case has not tried yet, hope the dog will like
Kinda snug on your finger but simple to use and helpful when first brushing your pets teeth. These helped significantly to be able to get to the back of the mouth because she just chomps down on a regular toothbrush and you can't get anywhere. This gives you much more control and chomping down on your finger doesn't hurt.
Clean, easy to use!! Soft silicone!!
My golden-doodle puppy is a voracious chewer and the finger brush is just what he needs to hold up to his sharp baby teeth. He loves the flavor of the toothpaste and looks forward to “brushing time”!
Product arrived as described. It does its job. Reasonable price.
Product arrived on time, and easy to clean my dogs teeth with it as described. Great value for the price.
I think it would be good for a dog but certainly not a cat ... which it said it could do. It is well made, soft material so looks durable.
My dog actually ALMOST likes getting her teeth brushed with this!!!
A bit tight for my fingers. Good brushing surface, soft yet effective. I use on dogs & cats and neither mind as I assume it must feel rather nice since they allow me to brush their teeth & gums with no resistance.
Our dog never liked having his teeth cleaned until these little miracles. He’s now willing to have his teeth brushed with little fuss.