SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
* Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
* This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
Order cancellation
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
EXCHANGES
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you kindly store for great product and very fast shipping!
Thanks for the fast delivery, I have not tried it yet, but I think ice, I will recommend the store to everyone and the goods too.
Delivery 21 days good product very convenient to clean his pet and the quality of the whole is good quality
OK Very soft.
ok
Everything Ok.
Me encantó. Suave de silicona casi para guagua, buen tamaño y linda. Tiene tapita para poner el shampoo
perfecto! cumple su función al 100% lo recomiendo
Dispensador de shampoo y masajeador de buena calidad
I really like the material. I thought it was rigid and soft and comfortable. Fast shipping
Ещё не опробовали
Arrived after 3 weeks ניראה affordable fine Not Tested
Its very nice and soft bristles.
Exactly as described. A good size too. Have yet to use.
The parcel came very quickly, which pleasantly surprised, in the case did not try to look good goods, thank you very much to the store.
He has arrived very quickly in less than 2 weeks and I loved it!, it's exactly as described, I was afraid it was rigid but it's soft and flexible material to avoid hurting pets, totally recommended!
Very good and practical. I like it so much to bathe my pet. Thanks for sending it so fast to chile
Arrived after 10 days! Item looks same as showed on the site. Very well packed. Thank you store :)
The order came quickly, in 14 days. The brush is soft.