SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in more than 200 countries and islands around the world. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.
Do you ship to everyone?
Yes. We offer free shipping to more than 200 countries around the world. However, there are some places we cannot ship to. If you are in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive personalized rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
* This does not include our 2-5 day processing time.
|| * Estimated shipping time
| United States
|| 10-30 Business Days
| Canada, Europe
|| 10-30 Business Days
| Australia, New Zealand
|| 10-30 Business Days
| Central and South America
|| 15-30 Business Days
|| 10-20 Business Days
|| 15-45 Business Days
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, please contact us.
My follow-up says "no information is available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you don't receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of My WordPress (for example, not cleared by customs, delayed by a natural disaster) .
- Other exceptional circumstances beyond the control of
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message to the Contact us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied, thank you to the store! Looks strong, rubberized base, the car came perfectly the dog is also happy! It came quickly, did not communicate with the seller.
The product is as described, it looks of quality. I ‘d repeat the purchase.
Very fast delivery, the quality of the hammock is excellent. Shallow and durable buckles, there are holes for seat belts. There is also a belt with a carabiner. In podoblel duster it is perfect
Very cool thing. The material is excellent, does not get wet, the product itself is made qualitatively. I recommend to buy.
It came very quickly, I did not even expect the quality is good, it is sewn well
Excellent and convenient thing. From the heart I recommend it. The fabric is dense, not wet. For my car it is perfect
The cover is awesome! Came quickly. I'll order another for my wife's car
Better than we expected. The hammock is rubberized at the bottom, there are velcro holes for belt clips, a dog leash. One side can be omitted if necessary. The delivery was fast. We liked the color of the bed, but the overall leading expert is delighted. We recommend buying.
I received the order quickly. Brought home by courier. I didn't find any flaws when I checked them. We haven't used the case yet, maybe over the weekend.
Everything as in the description !!! Came quickly. Recommended shop !!!
The quality is good, the 8th we will check in fact. Purchase satisfied.
Unique store: attentive and respectful with the customer, qualified; fast shipping, reliable packaging, the price is the lowest, long-sought after; The dense and elegant fabric; like a box in the back seat, side zipper, fastened with headrest clips! I am delighted, the dog and the cat too !!! I recommend the product and the seller Thank you
Good quality, dog hitch included, it is attached to the product, waterproof
The goods arrived fast enough. Excellent price. In operation, enough for about a year. It holds moisture and sand well. Suitable for any car. There are holes in the velcro for the seat belt. I buy this model, for me I consider it a convenient option. I recommend buying.